Because seeds are perishable biological products, returns are handled through a fair, lot-tested policy rather than open-ended returns.
Quality guarantee
Every lot ships with its indicated germination percentage. If a sealed lot demonstrably underperforms its stated germination under our recommended sowing conditions, we will work with you on replacement or credit.
Damaged or incorrect items
If you receive damaged, incorrect or short-supplied goods, notify us within 7 days of delivery with photos and your order details for prompt resolution.
What isn't covered
Outcomes attributable to improper storage after delivery, incorrect sowing/treatment, or unsuitable site/climate conditions fall outside this policy.
Opened or partially used lots cannot be assessed against their original tested germination.
How to raise a claim
Email sales@devnagriseeds.com with your order number, the lot details and supporting information. Our team will respond within two business days.
This document is provided for general information and is a starting template. Please have it reviewed by qualified legal counsel before relying on it in production.